Refund Policy

If you, unfortunately, have an issue with your product or delivery, please contact us to discuss your options at hello@couleenaturals.com. If you are enquiring about a return, in your email please include: - Order number - Issue with product. All of our products can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online. Shipping costs are non- refundable and the responsibility of the customer.